Support
Here are the most commonly-asked questions about IvedaXpress. If your question is not addressed here, or if you simply want more information, feel free to contact us at 800-385-8616 or send us an email at support@ivedasolutions.com.
General
Where can I purchase IvedaXpress cameras?
You can purchase IvedaXpress cameras by calling us at 800-385-8616 or by completing your purchase online by clicking buy now anywhere on the website. You may also purchase from our nationwide partner/reseller network.
How will IvedaXpress cameras affect my Internet connection?
This depends on how many IvedaXpress cameras you want hosted. Video resolution and frame rate also need to be taken into consideration. The higher the resolution and frame rate, the more bandwidth is required.
Is there any special network configuration needed to set up an IvedaXpress camera?
No special network configuration is needed to get an IvedaXpress camera ready for online surveillance. The camera pulls a dynamic IP address from your local DHCP-enabled network automatically, and connects to the IvedaXpress service. Once you log in into http://hosting.ivedaxpress.com and register the camera for the first time, you will immediately see live video online.
Do I need a static IP Address?
No, the IvedaXpress camera will pull a dynamic IP address to connect back to Iveda Solutions. Even if your Internet Service Provider (ISP) changes your IP address, the IvedaXpress camera will automatically update its network configuration to connect back.
Will my camera work if I plug it into another physical location with Internet access?
Yes, the IvedaXpress camera will continue to work and be accessible from your original account.
Recordings
How do I search for archived video? After I type the date and time into the search field, it does not search for the footage I'm looking for.
In order to search for archived video you must use the corresponding pop-up calendar or time sliders to select the date and time period you are searching for. Typing the date and time into the search field will not work.
Mobile
Can I view IvedaXpress camera on my mobile phone?
Yes, IvedaXpress is supported by most major mobile phones on the market with a web browser installed.
When I sent a mobile bookmark, my recipient did not receive the SMS Text Message?
When submitting a phone number, the country code must be included. For example, (408) 555-5555 in the United States must be entered as follows: 14085555555 in order for the SMS text to go through.
After a certain period of time, I stop receiving mobile notifications about my hosted IvedaXpress camera?
When setting mobile notifications you will specify a notification limit from 1 to 5. Once this threshold has been reached, you must log into IvedaXpress and acknowledge your notifications in order to receive new messages.
IvedaXpress Privacy and Security
Can Iveda Solutions' employees view my cameras?
No. Once your account is set up Iveda Solutions, employees will not have access to your cameras, recorded footage or login information.
What happens if I lose my IvedaXpress login information?
Iveda Solutions can reset your password by clicking on "Forgot Password" button from the homepage of the IvedaXpress web portal. You will be sent a link to choose a new password.
Is my data safe?
Yes, Iveda Solutions utilizes a secured data center, which fulfills stringent state mandates for storage of digital multi-media evidence (DME), with instantaneous remote retrieval capability.
Department of Homeland Security: SAFETY Act
Is IvedaXpress covered under the SAFETY Act Designation?
Yes, all of the products and or services provided by Iveda Solutions are covered under the SAFETY Act Designation by the United States Department of Homeland Security. This means that any person, property, entity or corporation using our products and or services (customers, suppliers, vendors, subcontractors, etc) have limited liability in the event of any malicious attacks.
What is the SAFETY Act?
The SAFETY Act provides different levels of liability protections to help promote the creation, deployment and use of Anti-Terrorism Technologies.
What is Anti-Terrorism Technology?
Any technology that is designed, developed, modified or procured for preventing, detecting, identifying, or deterring acts of terrorism or limiting the harm such acts might otherwise cause.
